FAQs and Troubleshooting

Parabricks CLI Usage

Why isn't my license working?

  • You might need to move the license to the correct path. It should be stored at /opt/parabricks/license.bin

  • Your license might be expired. If you need more time to evaluate the software, you can contact support@parabricks.com.

  • Your server might be behind a firewall, which blocks it from connecting to the parabricks.com licensing server. If this is the case, then the Parabricks software installed on your server cannot validate the license. This can be resolved by adding parabricks.com to your whitelist. If you have difficulties doing this please contact support@parabricks.com.

  • Your license file might have been saved with the wrong filetype. It should be a with a .bin file extension.

  • We're here to help! Please contact support@parabricks.com if you are having trouble using or evaluating the software. We want to make the licensing process simple and easy for you.

How do I ensure that my Parabricks analysis won't terminate if I lose my ssh connection?

A simple option is preface your command with nohup:

nohup pbrun <Your Command> &

Another option is to use a better ssh program that supports persistent ssh sessions. Examples include screen or tmux.

Parabricks on Google Cloud Platform

Why is the Marketplace App failing to deploy on Google Cloud Platform?

  • Your Google Cloud Platform project probably needs to be granted additional permissions in order to start the virtual machine on which Parabricks will run. Please ensure that your project quotas are configured correctly so that the virtual machine can launch in your project.

  • We're here to help! Please contact support@parabricks.com if you are having trouble using or evaluating the software.